Tech support workers manage, maintain, and repair IT systems. Their responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software.You can say that you have always been fascinated by technology and you enjoy working with people. You can also add that you want to use your knowledge to solve the issues of the customers and you enjoy troubleshooting other's issues.As an IT Support Consultant (1st Line), Service Support Technician you will be responsible for the receipt of problems reported by customers, and the co-ordination of rapid and appropriate responses/resolution to incidents and requests, including: channelling requests for assistance to appropriate functions, monitoring .IT support skills are skills used by computer specialists to help others with technical equipment and software. Using technical products, such as software applications, mobile apps and computer hardware, correctly often requires advanced knowledge of information technology.